Managed Services

Add-on services to help you meet your unique business objectives

Whatever your situation, experience, and budget, sometimes you need an experienced and helping hand to take care of things that just aren’t in your comfort zone.

We can help.

Need a rock-solid back-up and failover plan? Absolutely. Desire some occasional fine-tuning and optimization? No problem. Add a CDN to improve site speed? Let's do it.

We take a proactive and consultative approach to ensure your business gets the right amount of add-on managed services you need to ensure that your site and application is humming along nicely.

Whether you need a little or a lot, we're here to help you succeed.

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Optimization Services

We hate slow sites more than you do.

It's why we're experts at both web and application development and web hosting. We’re not like other hosters that tell you to fix your own code. We put ourselves in your users' shoes: snappy web pages make us happy.

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Application Optimization

Application Optimization

We'll dig deep into your code and see where there may be inefficiencies in your application.

Poring over your CPU and memory use and availability data and reporting will help determine the location of your performance bottlenecks and hotspots.

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Database Optimization

Database Optimization

Improper indexing and normalization issues? Poorly written SQL queries? Your database design is critical for optimal database performance.

Throwing more hardware or resources at the problem is not an option. Don't let your poor-performing code ever reach a production environment.

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Content Delivery network (CDN) Services

Delivering better site performance — wherever your user is.

Two key factors that determine how fast your users get data from your site are geographical and network proximity.

CDNs act as caching proxy servers, automatically synching and serving data from our network of distributed servers.

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All Sites Welcome

Static, Dynamic, Streaming, or Interactive — All Sites Welcome

We're ready to help you speed up your website performance, no matter what kind of data and web pages you've got.

Mobile content, video streaming, e-commerce shopping carts, and everything in between — we'll make sure your user gets your site faster and protect you from any surges and spikes in traffic.

Geographically Dispersed

On Five Continents Across the World

With content delivery nodes in North America (Vancouver, Canada; Dallas, Texas), South America (São Paulo, Brazil), Europe (London, UK), Australia (Sydney, Australia) and Asia (Mumbai, India; Hong Kong, China), we’ve got the world covered.

Distributed coverage reduces bandwidth costs, improves user experience, speeds page load, and increases content availability.

Compliance Services

Dealing with personal identifying information (PII)?

Compliancy is not an option, and is an ongoing process that requires knowledgeable and dedicated security professionals to maintain.

Don't worry; you don't have to go it alone.

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PCI DSS Compliance

The PCI DSS (Payment Card Industry Data Security Standard) has no exceptions: if you accept payment cards, provide services directly related to credit card transactions, or can impact the security of transactions, you must comply with the standard.

All hosting plans provide nine of the 12 PCI/DSS requirements automatically, "out of the box". And we'll help you with the other remaining three.


HIPAA Compliance

Achieving HIPAA (Health Insurance Portability & Accountability Act) Compliance can be time consuming and costly to implement.

To simplify the process we harden your systems and bring in subject-matter-experts to help you navigate through the often complex and ambiguous issues regarding HIPAA Compliance.

Back-up and Failover Services

Data is the heart of the enterprise.

Businesses that lose their mission-critical data often never recover. You think that it will never happen to you and your business. But when it does, you'll be glad that you were set up to recover your data and keep your business humming along.

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Don't let your business be hindered by data loss or data corruption. We'll work with you for the most appropriate data archiving and storage plan that meets your back-up needs.

Factors to consider include: how often the data changes, how quickly you wish to recover the data, the best time to schedule back-ups, and where to store those back-ups.

CDN Security


Failovers (and redundancy) will allow your system to have a fail-safe measure in the case of failure in your application, server, or network.

If continuous availability (often referred to as High Availability) is a must, we can make sure your system is set up for automatic switch-over to your secondary system.

Disaster Recovery Services

Disaster Recovery is for sites that simply cannot fail.

Think of disaster recovery solutions as home insurance. No two DR solutions will look the same. You'll want to assess your risks and costs to the value of your assets/property (for e.g. leads, online reputation, user activity, and data). We'll help you find the perfect solution to meet your business needs.

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Recovery Point Objective (RPO)
Recovery Time Objective (RTO)

We'll help you define your RPO and RTO, two critical factors that will drive your DR strategy.

RPO is the maximum tolerable period in which data might be lost due to a major incident. For example, 2 hours worth of data lost could be acceptable.

RTO is the duration of time that a business must be restored after a disaster in order to avoid unacceptable consequences associated with a break in business continuity. For example, 24 hours after a disaster, you wish to be up and running.

Data Protection

Options for Data Protection

Depending on your organization's RPO and RTO, we'll figure out the best cost effective option for your disaster recovery plan.

This may include full replication of data to a secondary data center, and options and methods for ensuring business continuity; allowing your staff to connect to your cloud data in the event of a disaster.

External Monitoring Services

Get a closer look at your sites with external monitoring.

Sometimes we just need to cover all of our bases. Especially when we're dealing with a site that needs 24/7 operation. Get customized alerts, real-time monitoring, and proactive notifications

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GTmetrix helps site developers offer the best performance possible to their users.

Keep track of your site performance with our own in-house advanced monitoring tool. You can set up alerts based on performance criteria, monitor your site's performance over time, and test from over seven locations around the world.

Analyze your site today!


New Relic, Pingdom, and other 3rd Party Monitoring Services

For additional application health and availability insight, we have partnerships with leading advanced monitoring companies.

Real user monitoring, server utilization, and code-level diagnostics are just a few of the benefits you can enjoy through our trusted partners.

Consulting Services

We can handle pretty much everything. is a Vancouver-based company with over 24 years experience in web technology.

We're a big-picture web technology company and aim to maintain long-term partnerships with our clients. This approach allows us to provide expert level service in a personalized and highly responsive fashion.

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Technical and Programming grew out of Gossamer Threads — a web technologies company specializing in custom web development and applications.

We're experienced, knowledgeable, and all-in-all expert tinkerers.

Learn more about Gossamer Threads

Usability Testing

Usability Testing

Understanding how your users interact with your site is crucial. Users appreciate quality and credibility, but don't often read your content — they scan. So don’t make them think; strive for simplicity and improve how you communicate with them.

We offer usability testing to ensure that your users are receiving your message loud and clear.

We'd love to talk to you about your hosting needs.